Tag: transformation

A long blond haired driver of car sits behind the wheel looking at the road. The viewer looks through the windshield from the back seat and can see the driver's phone mounted on the dash with a review rating of 4 stars and an ok symbol on the screen. The photograph is surrounded by a red square with a title at the bottom that reads The Power of Non Verbal Communication.

Tools for Transformation: The Power of Non Verbal Communication

By Kevin Keane on March 4, 2024

Lyft and ASL When I was in Texas recently, I took a Lyft from the Toyota offices back to my hotel. When the app confirmed my driver, it sent me a notification that my driver was a deaf person and directed me to this link of helpful ASL phrases. This was a small moment in…

Engaging Your Employee’s for Today’s Challenges

By Kevin Keane on February 6, 2024

Toyota Transformation When Toyota North America launched a strategic objective, “One Toyota” to create more unified operations in North America, they hired Directed Action, Inc. (DAI) to guide the transformation. The project brought together their quality engineering, sales, marketing, financial services, and corporate functions into one single new headquarters location in Plano, TX. TEMA merged…